Privacy Policy | rctools.co.uk

01592754282

Updated - 25th May 2018

The Data Protection Act is being replaced by the General Data Protection Regulation (GDPR) and this privacy notice sets out your rights under the new laws.

As previously, this privacy policy sets out how Rctools Ltd uses and protects any information that you give RcTools Ltd when you use this website.

Rctools Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.

RcTools Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2016

What We Collect

We may collect the following information to process data, only if we have valid reasons to do so with your consent.

Name

Contact information, including email address, phone numbers and addresses

Payment information for orders placed

Other information relevant to customer surveys and/or offers.

What We Do with the Information We Gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

To process orders that you have submitted to us

To administer accounts, process payments and keep track for billing and payments

Fraud detection

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

We may use the information to customise the website according to your interests.

Retention Period

We will keep the information registered with us by yourself until the end of the business relationship In accordance with applicable laws.

We may be unable to permenantly delete data due to our legal or financial obligations but we will not use or share this data for any purposes other than record keeping.

Third Parties

We will never sell or share your data to third parties for marketing or advertising purposes.

We do work closely with a number of third party companies who provide our business a service such a processing a payment you have made or a delivery you have requested.

Who has access to your data?

RCTools Ltd has a privacy policy in place for all employees who handle or review customer data which clearly states that this information is stored and used for business purposes only and cannot be shared with anyone for any unlawful reason. All data is logged on a secure cloud server which is password protected and only accessible during office hours by authorised personnel.

Where is your data stored?

All data we collect for business purposes is stored at a data centre in Manchester. The data centre is ISO27001 compliant.

Cookie Policy: How We Use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may however prevent you from taking full advantage of the website.

This website will never share any personally identifiable information with third parties.

On 26th May 2012, an EU directive was imposed by the UK’s Information Commissioner’s Office (ICO), with a view to protecting the privacy of internet users. This law states that websites need to provide a clear and comprehensive guide to the use of Cookies.

This website uses 6 Cookies which are detailed below:-

Cookie: _utma _utmb _utmc _utmz

Owner: Google

Use: These cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site, using a service provided by Google Analytics. For more details on managing Google Analytics Cookies go to Google.

Cookie: _atuvc _atuvs

Owner: Add This

Use: This Cookie is a social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. It stores an updated page share count.

E-mail: We respect the privacy of personal e-mail accounts and we store your e-mail addresses securely. We will not send you unwanted junk mail, and your details will not be passed to ANY organisation beyond Northern Wholesale Tools Ltd limited without your explicit permission. From time to time we may use e-mail to keep you updated with news about special offers, as well as anything you show an interest in, either online, or through other contact with Northern Wholesale Tools Ltd .If you do not want to be kept informed in this way, please let us know.

Disclosure of information: Rctool Ltd complies with the data protection laws in the United Kingdom and takes all reasonable care to prevent any unauthorised access to your personal data. Staff at RcTools Ltd and those working for agents of RcTools Ltd have a responsibility to keep your information confidential and will only use it to offer products and services on behalf of RcTools Ltd. The personal details that we use to provide or promote our products and services as well as any information taken from you while you are using this web-site, will NOT be passed to ANY organisation beyond RcTools Ltd. Your details may sometimes be shared with RcTools Ltd agents in order to provide you with RcTools Ltd products and services you have requested, but we will make this clear to you in the relevant terms and conditions we give you when you order. We reserve the right to access and to disclose personal information to comply with applicable laws and lawful government requests, to operate our systems properly or to protect our users and ourselves.

Consent: By using this web-site, you agree that we may collect and use information as described in this policy. We will always make clear how we do this, and allow you to tell us whether it may and to whom your information may be disclosed.

Links to Other Websites: Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Data Breaches

If in the event of the a data breach, RcTools Ltd will meet all obligations applicable under the data protection laws where necessary.

You have the right to make a complaint about how we process your personal data to the information commissioner at the below address:

Ref: Z8614238

Information Commissioners Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Questions or Concerns

For any further information of concerns please email Sales@rctools.co.ukm with the heading of PRIVACY POLICY QUERY to be dealt with immediately.